Troubleshoot problematic sessions using Citrix UPM

stuck session
Did you know you can Troubleshoot problematic sessions using Citrix UPM?

You can! Citrix User Profile Manager keeps useful logs on lots of things but wht you may not realise is that it also keeps a log of the last servers a user successfully logged in to.
This info can be useful for troubleshooting stuck sessions and profile issues, especially when your Citrix Delivery Services Console isn’t forthcoming in showing the session that is stuck.

When you get users calling and reporting they can’t log in or are having issues with their profile just have a look inside the users citrix upm profile at their PMCompatibility.ini file.
This will show you the last server the user logged in to, and from there you can see if their session quit properly or if there is a lock on any files in their profile on that server that stopped it unloading.

 

 

Author: Mike

Mike Streetz is a Citrix Consultant who works with everyone from small businesses to large enterprises to help their users get work done via Citrix Virtual Apps and Desktops. He has been working in the Citrix space for over 10 years. Mike knows that your users don’t want long logon times, don’t want long waits for files and don’t enjoy when “Citrix is slow”. His job is to help you get the most out of your Citrix environment. Mike has worked with clients to optimize user experience by using tools such as FSLogix alongside Citrix ADC with Global Server Load Balancing to point users to the fastest site to serve their needs. Mike is a Citrix Technology Advocate, CUGC Leader of the Los Angeles chapter, Citrix Certified Professional in Citrix Cloud, Virtual Apps and Desktops and Citrix ADC and holds the Azure Administrator Associate certification. He has previously spoken at the Ruxcon security conference in Australia.